Service-Line Tel.: +49(0)2151-7295-0 DE / EN

Data privacy policy

Introduction and general information

Thank you for your interest in our website. The protection of your personal data is very important to us. Below you will find information on how we handle your data collected by using our website. Your data will be processed in accordance with the legal regulations on data protection.

Responsible body in terms of data protection law

Breuershofstr. 48
D-47807 Krefeld

Contact details of the data protection officer


Our privacy policy should be simple and understandable for everyone. In this privacy policy the official terms of the General Data Protection Regulation (GDPR) are generally used. The official definitions are explained in article 4 GDPR.


Data processing by visiting our website

When you access our web pages it is technically necessary for data to be transmitted to our web server via your Internet browser. The following data are recorded during an ongoing connection for communication between your internet browser and our web server:

● Date and time of the request

● Name of the requested file

● Page from which the file was requested

● Access status

● Web browser and operating system used

● (Complete) IP address of the requesting computer

● Amount of data transmitted


We collect the listed data to ensure a smooth connection of the website and to enable a comfortable use of our website by the users. In addition, the log file serves to evaluate system security and stability as well as administrative purposes. The legal basis for the temporary storage of the data or log files is article 6 (1) letter of the GDPR.

Contact form and contact by e-mail

If you send us enquiries by contact form or e-mail, your details from the enquiry form or your e-mail, including the first name and surname, title, postal address you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. The indication of an e-mail address is required for contact purposes; the indication of your name and your telephone number is voluntary. Under no circumstances will we pass on this data without your consent. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with article 6 (1) letter of the GDPR and, if applicable, article 6 (1) letter oft he GDPR, if your request is aimed at the conclusion of a contract. Your data will be deleted after the final processing of your enquiry, provided that there are no legal storage obligations to the contrary. In the case of article 6 (1) oft he GDPR, you can object to the processing of your personal data at any time.

Use of Google-Adwords

We also use the Google advertising tool "Google-Adwords" to promote our website. Within the scope of this, we use the "Conversion Tracking" analysis service of the company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google". If you have reached our website via a Google display, a cookie will be placed on your computer. Cookies are small text files that your internet browser places and saves on your computer. These so-called "conversion cookies" lose their validity after 30 days and are not used for your personal identification. If you visit certain pages of our website and the cookie has not yet expired, we and Google can recognise that you as a user have clicked on one of our ads placed on Google and have been redirected to our site.

The information collected with the help of "conversion cookies" is used by Google to create visit statistics for our website. These statistics tell us the total number of users who clicked on our advertisement and which pages of our website were subsequently called up by each user. However, we or others who advertise via "Google Adwords" do not receive any information with which users can be personally identified.

You can prevent the installation of "conversion cookies" by adjusting your browser settings accordingly, for example by changing your browser settings to generally deactivate the automatic setting of cookies or specifically to block only cookies from the domain "".

You will find the relevant Google data protection declaration under the following link:

Use of Google AdSense

We use Google AdSense on our website. Google AdSense is a service of the company Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, for the integration of advertisements. Google AdSense uses so-called "cookies", i.e. text files which are stored on your computer and enable an analysis of the use of our website. Google AdSense also uses so-called web beacons. These web beacons enable Google to evaluate information such as the flow of visitors to our site. In addition to your IP address and the recording of the advertising formats displayed, this information is transmitted to Google in the USA, where it is stored and can be passed on by Google to contractual partners. However, Google does not combine your IP address with other data stored about you. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. By using our website, you agree to the processing of the data collected about you by Google in the manner and for the purpose described above.


Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. ("Google"). Google Analytics uses so-called cookies. These are text files which are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. We only use Google Analytics with activated IP anonymisation. This means that the IP address of the user is shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area, which means that it is not possible to relate the user to a specific person. Google Inc. with headquarters in the USA is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

If you have given your consent in accordance with article 6 (1) sentence 1 letter of the GDPR, processing on this website will be for the purpose of website analysis.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the internet. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. The terms of use of Google Analytics and information on data protection can be accessed via the following links: and You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available on A click on the following link prevents the collection by Google Analytics by setting an opt-out cookie: Deactivation of Google Analytics

Information on the handling of user data at Google Analytics can be found in the Google privacy policy:


Google Maps

Our homepage uses the online map service provider Google Maps via an interface. The map service provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. To use the functionalities of Google Maps it is necessary to store your IP address. This information is transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of the map service Google Maps is in the interest of an attractive presentation of our online offer and to make it easier to find the addresses we provide on the website. This represents a legitimate interest in the sense of article 6 (1) letter f of the GDPR. Further information on the handling of user data can be found in the Google data protection declaration:




Our website uses cookies that are stored by the browser on your device and which contain certain settings for using the website (e.g. for the current session). Cookies serve to make our website more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called session cookies, which are automatically deleted when you close your browser. Other cookies remain stored on your device until you delete them or the storage period expires. These cookies enable us to recognise your browser during your next visit.

In some cases, cookies are used to simplify website processes by saving settings (e.g. the provision of previously selected options). Insofar as personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with article 6 (1) letter b oft he GDPR either for the execution of the contract or in accordance with article 6 (1) letter f oft he GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit. You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general and activate the automatic deletion of cookies when closing the browser. The cookie settings can be managed for the respective browser under the following links.

You can also individually manage the cookies of many companies and functions that are used for advertising. To do this, use the appropriate user tools available on or Most browsers also offer a so-called "do-not-track function", which allows you to indicate that you do not wish to be "tracked" by websites. When this feature is enabled, the browser tells advertising networks, websites and applications that you do not wish to be tracked for the purposes of behavioural advertising and the like. For information and instructions on how to edit this feature, please refer to the links below, depending on your browser provider:

In addition, you can prevent the loading of so-called „scripts“ by default. NoScript allows the execution of JavaScript, Java and other plug-ins only on trusted domains of your choice. Information and instructions on how to edit this function can be obtained from your browser provider (e.g. for Mozilla Firefox at: Please note that if you disable cookies, the functionality of this website may be limited.


Data transfer and recipient

Your personal data will not be transferred to third parties, except for

● if we have explicit pointed this out in the description of the respective data processing.

● if you have given your explicit consent in accordance with article 6 (1) sentence 1 letter of the GDPR,

● the disclosure pursuant to Art. 6 para. 1 sentence 1 letter f DSGVO is necessary for the

assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,

● in the event that there is a legal obligation to pass on the data pursuant to article 6 (1) sentence 1 letter c of the GDPR, and

● insofar as this is necessary for the processing of contractual relationships with you in accordance with article 6 (1) sentence 1 letter b of the GDPR.


In addition, we use external service providers for our services, which we have carefully selected and commissioned in writing. They are bound by our instructions and are regularly checked by us, with whom we have concluded contract processing agreements in accordance with Art. 28 DSGVO, if necessary. These are service providers for web hosting, the sending of e-mails and the maintenance and servicing of our IT systems etc. The service providers will not pass on this data to third parties.

Data security

In accordance with article 32 of the GDPR, we take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the varying degrees of probability and severity of the risk to the rights and freedom of natural persons. This website uses SSL encryption for security reasons and to protect the transmission of confidential content.

Duration of storage of personal data

The duration of the storage of personal data is determined by the relevant legal retention periods (e.g. from commercial law and tax law). After expiry of the respective period, the corresponding data is routinely deleted. If data is required for the fulfilment or initiation of a contract, or if we have a legitimate interest in its further storage, the data will be deleted if it is no longer required for these purposes or if you exercise your right of revocation or objection.

Your rights

Below you will find information on which rights of data subjects the applicable data protection law grants you towards the responsible person regarding to the processing of your personal data:

The right - in accordance with article 15 of the GDPR - to request information about your personal data processed by us.


In particular, you can demand information on the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right of rectification, erasure, restriction of processing or opposition, the existence of a right to appeal, the origin of your data, if not collected by us, as well as the existence of automated decision making including profiling and, if applicable, significant information on their details. You also have the right - in accordance with article 16 of the GDPR - to demand the immediate correction of your incorrect or incomplete personal data stored by us.


The right - in accordance with article 17 of the GDPR - to demand the deletion of your personal data stored with us, unless processing is necessary to exercise the right of freedom of expression and information and to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.


The right - in accordance with article 18 of the GDPR - to demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, if the processing is unlawful but you refuse to delete it and we no longer require the data, but you require it for the assertion, exercise or defence of legal claims or if you have lodged an objection to the processing in accordance with article 21 of the GDPR.


The right - in accordance with article 20 of the GDPR - to receive your personal data that you have provided us in a structured, common and machine-readable format or to request the transfer to another responsible party.


The right to complain to a supervisory authority pursuant to article 77 of the GDPR. Usually you may address such complaints to the supervisory authority of the federal state in which our registered office is located, or, if applicable, that of your usual place of residence or place of work.


Right to revoke consents granted pursuant to article 7 (3) of the GDPR: You have the right to revoke at any time with future effect any consent to the processing of data that you have once granted. In the event of revocation, we will immediately delete the data concerned, unless further processing cannot be based on a legal basis for processing without consent. Revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.



Privacy policy for the live chat application

The online service offers the possibility to use This is a live chat software. The chat is integrated in the source code. This is made possible by a script. By using the chat you automatically use the services of The collected data includes: Chat history, IP address at the time of the chat and country of origin. This data is not passed on to third parties and is used exclusively for protection and internal statistics. The data is not used to identify your person. It is not stored. It will be deleted after the chat. For the purpose and scope of data collection and the further processing and use of the data by as well as your rights and setting options for the protection of your privacy, please refer to the data protection information of



Right of objection

If your personal data is processed by us on the basis of legitimate interests in accordance with article 6 (1) sentence 1 letter f of the GDPR, you have the right to object to the processing of your personal data in accordance with article 21 of the GDPR, as far as this is done for reasons arising from your particular situation. As far as the objection is directed against the processing of personal data for the purpose of direct advertising, you have a general right of objection without the need to indicate a special situation. If you wish to exercise your right of withdrawal or objection, simply send an e-mail to


Subject to change

We reserve the right to adapt or update this privacy policy if necessary in accordance with the applicable data protection regulations. In this way, we can adapt it to current legal requirements and take into account changes in our services, e.g. when introducing new services. The most recent version applies to your visit.


This data protection declaration was created by


Date of this data protection declaration: 2010-10-21

Breuershofstr. 48
47807 Krefeld

Telefon: +49 (0) 21 51 72 95 0